Business philosophy: A promise to myself, and to my customers
Why does jennabuilds exist?
I do it because I can’t not do it. Jennabuilds exists, simply because it can’t not exist. This may sound dramatic, but I know that this will resonate with my fellow creatives out there. Creativity is so intertwined with my being that when I don’t create, part of me dies. The liberation that comes from not resisting the flow of creativity, makes me feel truly alive; whether that be squelching my hands into the mud of the earth and feeling all of its textures or refining precious elements through technical processes.
After experiencing the full detrimental impact that occurs when this creativity is suppressed, I promised myself that I would no longer be the blockade. The repression of creativity and true self-expression can cause devastating impacts to ones mental and therefore physical health. Subsequently I promise to let my creativity flow and encourage others to do the same.
My goals
I endeavor to lighten and interrupt the daily grind and show people that there is more to life than drudgery and monotony, by opening their eyes to the beauty that lies right in front of them.
I don’t want to participate in the wasteful, excessive consumerist culture that is resulting in the decimation of planet earth and its inhabitants. I do this by using materials that cause as little harm to the environment as possible and are sourced from sustainable and ethical origins, with the majority of materials being recycled from what was previously destined for landfill.
I aim to craft and sculpt new creations that are multi-functional, durable and long lasting, so I am not a participant in the throw away culture.
I am mindful of my resource consumption and intentionally invest care and attention into every creation, whilst never viewing them as merely numbers on a production line.
I aspire for the care that goes into the creation of each item to be passed on to whoever comes into contact with it.
Refunds and Repair policy
It is extremely important to me that the items I create are of the highest quality and ensure that they are durable for the purpose in which they were made. If you have any problems with an item you have purchased, please contact me. It is very important that I hear feed back from my customers. I will be truly grateful for any feedback and promise to listen to and take appropriate action on any concerns you may have.
There is a 14 day return policy, however if there is a problem with your item please contact me and I will try to aid in any way I can. In the unlikely event that your item has broken when being used for its particular function, please send me a photo and some information about the problem and I will be able to inform you if I can repair it. If it is not repairable I can offer you an exchange or refund. Please be informed that I cannot repair or refund any knife that has been damaged when used inappropriately, for example it is never appropriate to use these knives on metal surfaces or to open metal containers. Please ensure the HRC of the knife is adequate for the activity you wish to perform. If the blade has a higher HRC (59-61) it will hold its edge longer but the blade will be more brittle. Blades with a lower HRC (56-58) are more durable but it wont hold its edge as long.
Shipping
I only ship with tracked postage as this reduces the risk of lost items in transit. Royal Mail estimates a delivery time of 3 business days for national postage and a delivery time of 7 business days for international postage (this can vary country to country and may take longer depending on the country and if you are in a rural area). These are just estimates and postal delivery times may vary. It may take a few days before your order is processed and posted. Thank you for your patience. Many thanks, Jenna.